Jørn Olsen, Head of Marketing and Analytics at ZetaDisplay Norway explores why customer centricity is the key to success in retail and leisure environments, and how you can put it into practice. Post pandemic- the resurgence of customer experience? A recent study from Kantar’s CX+ has showed that 91% of CEO’s worldwide believe customer centricity is essential to business growth.
This Article was first published by Zeta Display.
