Traditionally print-based products would provide this service, but now that is replaceable with digital directory technology.
There are a couple of options, one of which is to use the in-room guest TV system to provide this info, the other is to adopt a mobile guest compendium, accessed via a QR code, branded for any hotel and delivering the info the guest needs on a device that feels ‘safe’ to them.
Using the TV then brings its own challenges as using a shared remote control might not sit comfortably with the guest, in this instance a virtual remote control can also be supplied, allowing guests to control their in-room TV with their personal devices; again accessed via a QR code.
While guests are using their personal device, you have another way to engage them, provide additional service and information and perhaps even unique offers and communications for them.
This Article was first published by Uniguest.
